TERMS OF SALE

APPLICATION OF TERMS

We are Little Wardrobe London Ltd (Company Number 08073436) of 1 Castle Row, Horticultural Place, London W4 4JQ.  Our VAT number is Registration #.

You can contact us by email at info@littlewardrobelondon.co.uk.

In these Terms of Sale, “us”, “we” and “our” refer to Little Wardrobe and references to “you” and “your” is to you, the user of the Site and the purchaser of the Product(s).

It is important that you read these Terms of Sale (Terms of Sale) carefully before ordering any products (Product) from www.littlewardrobelondon.co.uk (Site). Together with our Privacy Policy and our Terms of Use, the Terms of Sale govern our relationship with you in relation to this Site and your purchase of Products(s) from the Site, by email, over the telephone or in person order.

Your agreement to comply with these Terms of Sale is deemed to occur upon your use of the Site and any subsequent purchase of Product(s). To confirm, please click on the button marked “Complete Purchase and Pay” at the Order Confirmation section of the Site before placing your order with us (Order).

If you do not agree to be bound by these Terms of Sale, you should stop using the Site immediately and must not purchase any Product(s). If you have any questions about them or do not wish to accept them, please contact us. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Site.

You may have other rights granted by mandatory law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.

To purchase from us you must be over 18 and resident in the UK. For online purchases, we can only ship in the UK. If you are not resident in the UK, or would like to ship to a country other than the UK, please contact us.

No part of the Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.

ACCOUNTS

In order to purchase Product(s) and to use certain other parts of the Site, you may be required to create an account which will contain certain personal and payment details. By continuing to use this Site you represent and warrant that:

all information you submit is accurate and truthful;

you have permission (if required) to submit payment information; and

you will keep this information accurate and up-to-date.

We may reject, accept, suspend or terminate your account in our absolute discretion (with or without giving reasons).

It is recommended that you do not share your account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.

If you have reason to believe that your account details have been obtained by another person without consent, you should contact Us immediately to suspend your account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled before they are dispatched.

PRODUCTS & AVAILABILITY

Whilst we have taken reasonable steps to depict Product(s) as accurately as possible through the photographs and other images featured on the Site, images, samples, fabrics, colours or descriptions whether in catalogues, brochures, price lists or otherwise provided by us are intended as a guide only and shall not be binding on Little Wardrobe.

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Product(s) available on our Site correspond to the actual Product(s), we are not responsible for variations from such descriptions. Little Wardrobe reserves the right to make any changes in the specification of the Product(s) which are required to conform with any availability of fabrics, milliners requirements, applicable safety or other regulatory requirements, or which do not materially affect their quality or performance. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct Product(s), not different Product(s) altogether.

Where appropriate, you may be required to select the required size, number and/or type of the Product(s) that you are purchasing.

We neither represent nor warrant that Product(s) will be available.

Product(s) are sold for individual use and must not be resold.

PRICE & PAYMENT

All pricing information on the Site are correct at the time of going online, but changes will not affect Orders which we have already confirmed by email. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated periodically.

The prices for the Product(s) indicated on our Site at checkout include all applicable taxes, including VAT, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your Product(s).

All payments must be made at the time of ordering. Payment for all Product(s) must be by credit or debit card. We accept payment with Visa, MasterCard and Maestro cards. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).

We are unable to provide trade credit or any type of payment plan(s).

Promotions and discount codes are non-transferable (there is no cash alternative) and cannot be used in conjunction with any other promotion code or offers, redeemed by any published expiry date.

ORDERS & CANCELLATIONS

No part of this Site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Orders for Product(s) must comply with the delivery requirements, minimum and maximum order quantity (if any).

Our acceptance is indicated by us sending to you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between us.

Order confirmations for Product(s) shall contain the following information:

Confirmation of the Product(s) ordered including any specifications for the those Product(s);

Fully itemised pricing for the Product(s) including applicable taxes, delivery and other charges;

Estimated delivery date(s) and time(s).

If for any reason, we do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

If we terminate your account, any current or pending purchases on your account will not be cancelled unless prior to dispatch.

We reserve the right to cancel purchases without stating reasons prior to dispatch. If purchases are cancelled for any reason prior to dispatch, you will be refunded any sums paid in relation to those purchases within 14 calendar days.

DELIVERY, TITLE AND RISK

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.

If we have not delivered the Product(s) within 10 working days of the Order or any other date that we have agreed with you, then you may cancel the Order and we will refund any money paid by you.

We can only deliver Product(s) to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, contact us.

Our normal delivery hours are from Monday to Friday 09:00-18:00, excluding weekends and Public Holidays.

The risk in the Product(s) shall remain with us until they come into your physical possession. Upon delivery, you must inspect and verify the Product(s), with any defects or errors identified immediately to the driver.

RETURNS & REFUNDS POLICY

You have a duty to take good care of the Product(s) while they are in your possession.

We may be unable to accept returns under the statutory cooling off period for the Product(s), taking into account that Product(s) may have been made to your specifications or have been personalised. In any other event, you have 7 days “cooling off” period within which to notify us that you wish to return the Product(s). If you receive Product(s) which do not match those that you ordered, have faults or are damaged, you should take photographic evidence and contact us within 7 days.

Any returns must satisfy the following:

All Product(s) must be returned in their original condition and packaging (disturbed only as necessary for inspection equivalent to that in a physical store);

We will not accept returns on Product(s) that have been worn or soiled;

You must make prior arrangements for return delivery or collection;

We will not make refunds to a third party.

You may be given the option to have the Product(s) replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Product(s). We are responsible for paying shipment costs only for faulty or damaged Product(s).

Any refunds will be issued promptly and in any event no later than 30 calendar days after notice and will include standard delivery charges. We regret that additional costs such as express delivery may not always be refunded.

CHANGES TO THE SITE & TERMS OF SALE

We reserve the right to change the Site, or these Terms of Sale at any time. You will be bound by any changes to the Terms of Sale from the first time you use the Site following the changes.

If we are required to make any changes to these Terms of Sale and pertaining to the sale of Product(s) by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the sale or supply of the Product(s), any direct or indirect loss or damage arising out of the incorrect delivery of Product(s) or out of reliance on incorrect information included on the Site.

Other than as permitted by law, nothing in these Terms of Sale and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.

In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms of Sale and shall not affect the validity and enforceability of the remaining Terms of Sale. Each of the Terms of Sale shall apply only within jurisdictions where a particular term is illegal.

We are not responsible for any delay in, or failure of, performance of our obligations under any Contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

NOTICES

You can contact our customer service team by email info@littlewardrobelondon.co.uk

You can direct notices, enquiries, complaints and so forth to us using any other details published on the Site. We will notify you of a change of details from time-to-time by publishing new details on the Site.

We will send you notices and other correspondence to the email address that you submit to the Site, or that you notify us of from time-to-time. It is your responsibility to update your contact details as they change.

A consent, notice or communication under this agreement is effective if it is sent as an electronic communication (having the meaning given to that term in Electronic Communications Act 2000 and the Electronic Signatures Regulations 2002) unless required to be physically delivered under law.

GENERAL

We may assign or otherwise create any interest in their rights under these Terms of Sale by giving you written notice.

Any provision of these Terms of Sale, which is invalid or unenforceable in any jurisdiction, is, as to that jurisdiction, ineffective to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms of Sale or affecting the validity or enforceability of that provision in any other jurisdiction. The parties will negotiate in good faith to replace any such provision with a provision which is valid and enforceable and consistent with the intention of these Terms of Sale, so far as is reasonably practicable.

These Terms of Sale form part of an ecommerce transaction and the parties agree that these Terms of Sale shall be accepted electronically and the agreement to these Terms of Sale is formed & validly entered into electronically.

The termination of these Terms of Sale does not affect the parties’ rights in respect of periods before the termination of these Terms of Sale.

These Terms of Sale are governed by the laws of England & Wales and you submit to the non-exclusive jurisdiction of the courts in England.